ChatKraken

Privacy Policy

Last Updated: August 17, 2024

At FENRISS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our product, ChatKraken. By using ChatKraken, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information from our users:

  • Email Address: Collected during account creation and communication.
  • IP Address: Automatically collected when you interact with ChatKraken.
  • Usage Data: Includes information about how you use ChatKraken, such as interaction patterns and feature usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Improvement: To understand how our users interact with ChatKraken and improve our product.
  • Order Fulfillment: To process transactions and fulfill orders.
  • Marketing: To send promotional communications that may be of interest to you.

3. Third-Party Services

We use several third-party services to operate and improve ChatKraken. These services may have access to your data as part of their functionality:

  • Google Analytics: For tracking and analyzing website usage.
  • Stripe: For payment processing.
  • X (formerly Twitter): For social media integration.
  • Discord: For community interaction.
  • OpenAI, Gemini, Perplexity, Stability AI, Claude AI: For enhancing the chatbot experience.

Please refer to the privacy policies of these services for more information on how they handle your data.

4. User Rights

You have the right to:

  • Access Your Data: Request access to the data we hold about you.
  • Delete Your Data: Request the deletion of your data from our systems. This will be done in compliance with applicable laws and regulations.

To exercise these rights, please contact us at [email protected].

5. Data Storage and Security

Your data is securely stored and encrypted on AWS servers, and we fully comply with the General Data Protection Regulation (GDPR) of European countries. We do not have access to or collect your messages to the chatbots.

6. Cookies and Tracking Technologies

We use cookies for essential functions such as logging in and providing our services. By using ChatKraken, you agree to the use of cookies in accordance with this policy.

7. Children's Privacy

ChatKraken is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

8. International Data Transfers

As part of our operations, we may transfer your data internationally. We ensure that these transfers comply with all applicable international data protection regulations.

9. Contact Us

If you have any questions or concerns about your privacy, please contact us at:

Email: [email protected]